HIRE AGREEMENT & POLICY

This website is operated by Designer Dresses. Throughout the site, the terms “we”, “us” and “our” refer to Designer Dresses. Designer Dresses offers this website, including all information, tools and services available from this site to you, the user, conditional upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting any aspect of 'www.designerdresses.co.nz' and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms” AND "The Hire Agreement & Policy"). If you do not agree to all of the agreement, you may not use our services.

We reserve the right to alter and add to our hire terms and conditions as required. Any changes published will be effective immediately. The Renter is responsible for ensuring they are aware of the latest terms and conditions published on our website. 

Customers who book rentals are bound firmly to these terms & conditions: 

 

 1. T H E  A G R E E M E N T  

Designer Dresses agrees to rent our owned garments stated in the invoice/ rental confirmation/ contract for a set period of time, to the Renter whom is also listed on this agreement on the following terms & conditions.

When you hire from Designer Dresses, you are purchasing the right to wear one of our garments for the duration of your agreed rental period, stated on your confirmation email. Only you, the renter is able to wear your rented item and therefore it is not to be shared around to other people whilst in your possession. 

The contract you agree to when you purchase a rental is the Designer Dresses Hire Agreement & Policy. 

The rental is for the period of rental time that has been agreed on by both you and us (Designer Dresses). Therefore, after the agreed period of rental has expired, your right to have the item expires. You agree to return this item by the next working day of your selected renting date. You the renter have no right to the product past the required date of return

Designer Dresses is the legal owner of all rental items at all times, you are simply hiring the item. Therefore, all rental items MUST be returned, and on time. 

If you are under 18 years old, by using our service your parent/legal guardian is agreeing to this contract. You hereby agree that you have advised your parent/legal guardian of your intention to hire and the contents of this agreement. 

The Renter acknowledges that in any breach of the rules stated in the terms & conditions that Designer Dresses has the ability to seek the described amendments. 

 

2. P A Y M E N T

The rental fee of your selected garment is listed on www.designerdresses.co.nz and is also shown during the payment process. All prices listed on our site are in New Zealand Dollars (NZD). Shipping charges are calculated at checkout and will be listed for you to select. By submitting your order, you are agreeing to authorise us to immediately charge your selected payment method for the rental fee and shipping costs. We do not hold items prior to payment being received. 

 

3. P A Y M E N T  M E T H O D S 

The payment methods offered by Designer Dresses through our secure checkout system include:

  • Visa
  • Mastercard
  • American Express
  • Laybuy
  • Afterpay
  • Apple Pay
  • Shopify Pay
  • Google pay
  • ZipPay 

 

4. G A R M E N T  D E L I V E R Y 

Garments are typically posted 2-4 days prior to your selected rental date.  Unless in the circumstances of a late order. We will contact renters in the event of a disruption to our ability to send an item 2-4 days prior to an event. If you are requiring your garment earlier (the day before, the morning of) please add a note to your order stating this.  We do not offer refunds if the garment does not arrive in time if we are not notified of such circumstances.

 

5. P O S T A G E  I N F O M A T I O N 

We Designer Dresses, try to post items as early as possible for the coming weekend. All parcels are posted via NZ Post. We offer overnight tracked courier shipping for $12. There is an additional fee for Rural addresses and Saturday delivery. All delivery methods include a pre-paid return bag. Tracking details will be provided to you once we have sent the garment. Please contact us if you do not receive these details. To track your item please go to the NZ post tracking website. Or click the tracking link on your shipping confirmation email. Please monitor your tracking closely.

We ensure that we post rentals placed well in advance on overnight tracked shipping at least 2 days in advance of the selected rental date. This is in order for the garment to arrive on time based on the NZ Post guidelines for shipping times, although this is subject to delays. 

Contact must be made urgently to us and NZ Post in the event of a missing parcel. Otherwise we will assume the garment has successfully been delivered and you will be liable to pay the full RRP if you cannot locate it. 

In the event of issues when your parcel is in the Courier Network. We ask that receivers contact NZ Post (0800 COURIER). We are not liable for communications between our customers and NZ Post. Although in some circumstances we may try assist, this does not make us liable for the communication involved.

We, Designer Dresses are not liable for postal faults, attempted deliveries, delays in shipping, misdirects, issues generated by redirecting a parcel or any kind of shipping delay once the item is posted/ picked up by our courier. 

Please ensure you select the correct shipping method at the checkout. Failure to do so might result in your garment not arriving in time and you will not receive a refund for this.

We do not offer refunds for garments that arrive late due to postal delays. Garments which arrive after the renters event date will however be subject to store credit. Please email us if this occurs and we will set you up a store credit code to the value of your garments rental cost. 

We do not offer refunds or store credits for orders placed on the Wednesday, Thursday or Friday prior to the rental period as we were not given enough time to ensure these were sent earlier to avoid potential delays.

We do not recommend ordering 1-2 days before your event due to unforeseen errors in shipping, although 2 days is likely enough time. Ordering 1-2 days before your event is at your own risk if the item does not arrive in time, no refunds will be offered for these orders.

Rural shipping is estimated to take 2-3 days to arrive. If you do not select Rural shipping for a rural address, we are not liable if the item does not arrive in time.

Renters who incorrectly select pick up instead of shipping, will not be offered any form of compensation if the garment does not arrive to them in time. Please carefully select your shipping option, and double check this on your order confirmation.

By agreeing to our rental agreement you exempt us from any liabilities due to postal delays.

 

6. I T E M  I N F O M A T I O N 

Under each item the size on tag refers to the label attached by the maker of the garment. Recommended size is what we recommend for the fit of the garment. We are not liable if this description is not entirely accurate for you.

 

7. R E T U R N S

Postal: Please put the garment into your prepaid return bag and drop it at a New Zealand Post Office by 4pm the following business day after your event. Please ensure that you hand it over the counter, as opposed to postal drop box, otherwise the garment will experience delays and you will be charged a late return fee. Once the bag has been handed over the counter the tracking will activated and we will be able to see if you have dropped it off. If you lose the pre-paid return bag please contact us for the postage address and post it with overnight courier. 

Pick up and drop off: You are able to select 'Pick Up' at the check-out, this is free of charge. You are required to drop the garment back by 5pm the next business day after your event. You will be liable to pay the full RRP if you do not follow the correct drop off instructions and the dress is stolen. Please do not ship back pick up rentals. Please contact us first if you need to ship back a pick up rental. .

 

8. L A T E  F E E S 

If the garment is not sent back to us or received back by dropped off method the next working day prior to your rental, we require a $20 per day late fee for every day past your agreed rental date. If you misplace your pre-paid return bag and do not post the garment with overnight courier a $20.00 per day late fee will incur. By renting, you are agreeing to pay this $20 per day fee. The end of your rental period is the next working day after your selected rental date. Late fees also apply to late payments of replacement costs of garments, damage and cleaning compensation.

Due to the postal system being closed on weekends. Rentals over weekends, must be returned by Monday. If the following Monday is a public holiday, please send back the garment on the next normal working day.

If you return an item late and due to this another rental has to be cancelled you are required to pay compensation to the value of the rental that has had to be cancelled.

 

9. C L E A N I N G  C O S T S

Renters are asked to not wash or dry clean our garments, once we receive the item back we will inspect it and determine the cost of cleaning, if there is any. The majority of light staining we can remove ourselves without cost to the renter. We will determine if we can do this! This is called 'simple cleaning' and can be described as light staining or dirtiness that can be removed by us personally, all staining or damage beyond this that cannot be easily removed or fixed by us will be subject to extra fees. 

If the item is stained beyond our means or damaged but is able to be fixed by a dry cleaner/ garment repair shop, then you agree that you are required to pay extra dry-cleaning/ repair costs. You are required to pay the extra fee immediately, and will be invoiced with the cost via email. We reserve the right to select the dry cleaner/ repair place. The cleaning fee is determined by us & the cleaning service/ or repair place, although we will be entirely fair and will contact you to make these arrangements. 

 

10. R E F U N D S

A refund will not be provided if the garment does not fit correctly. If you are unsure on sizing, style, fit, please contact us before you purchase. Refunds will not be given if you fail to provide the correct postal address or select the incorrect shipping option. It is up to you to ensure that all information given is correct when placing an order. A refund will be given if you cancel within 24 hours of booking your rental, please email us at info@designerdresses.co.nz. But you will not receive a refund if your garment has already been posted out to you. 

If the garment arrives late due to postal delays and is able to be returned the same day, we will happily offer store credit minus the shipping cost to all renters. Please contact us if this applies to you and we will be happy to set you up a store credit code!

All refund or credit applicable rentals must be returned to Designer Dresses on time and are still bound to our rental agreement until the item is returned in its sent condition. Refunds and credit are issued upon the rental garment being received back by us. All orders applicable to a refund that were placed using store credit are not applicable to refunds, instead the store credit will be reissued.

 

11. D A M A G E

You agree, the name the order is placed under, is legally responsible for the item in the case that issues arise. Should the renter be under the age of 18, as per clause '1. The Agreement' your parent/ legal guardian will be liable.

You agree to treat your rental item(s) with care so that unnecessary damage does not occur. If the garment fails to be returned or is damaged/ damaged beyond use you will be held accountable and required to pay for loss, destruction or damage to the goods. This may be due to theft, fire, stains, pulls, tears, major stains, loss of item or any other occurrences that may result in the garment, following your rental, being returned in a damaged condition or not returned at all.

You are required to pay compensation in order to repair or clean the damage item. If the garment cannot be repaired to an appropriate standard for further renting or if the garment has been damaged beyond repair you are liable to pay the full retail price of the specific garment you rented. If the garment is returned with stains or marks that are permanent you are liable to pay the full retail price of the specific garment you rented. If the garment is received back with a cigarette hole or burn mark you are liable to pay the full retail price of the specific garment you rented. The retail price for all garments can be found on www.designerdresses.co.nz.

You agree that if you receive an item damaged and the damages were not made by you, to contact us regarding these with photos as soon as the garment is received. Should renters NOT do this they will be subject to pay compensation for these damages upon return of the garment.

We, Designer Dresses, can provide receipt of purchase to show the value of the item as to determine suitable compensation from you the renter. Items that must be entirely replaced can be subject to compensation up to and including the full retail price of the garment, any import taxes paid and shipping costs.

The applicable costs will be determined fairly at the discretion of Designer Dresses based upon: A reasonable inspection of the item, its ability to be rented again, the degree of damage to the item, how much it will cost to repair/ clean and future rental loss. 

By renting you hereby authorise Designer Dresses to charge you the renter these listed costs, if any of the listed above damages or thefts occur. If the item is unable to be replaced, we will still require these same costs.

 

12. U N P A I D  D A M A G E S / T H E F T 

When theft or unpaid damages occur (the item is not returned after the rental period ends or damage to the item has not been compensated by the renter), you will receive an invoice for the replacement price of the garment or the cost of damages as determined by Designer Dresses  (including any taxes).  If you, the renter fails to pay these charges you authorise Designer Dresses to seek full compensation for the full RRP of the garment, the cost of any rentals we need to cancel, late fees of $20 per day that the garment is still not returned past its rental period end date. A $20 per day late payment fees also apply to late payments of replacement costs of garments, damage and cleaning compensation. Methods can include but are not limited to debt collection agencies, disputes tribunal. Renters must themselves cover recoverable collection costs should we need to use debt collection or the disputes tribunal. 

Designer Dresses also reserves the legal right to take all steps necessary to receive the required compensation or fees required by breaking these terms & conditions outlined in this rental agreement. Such as legal action and debt collection.

 

13. I S S U E S  U P O N  R E C E I V I N G  T H E  R E N T A L 

Refunds are offered in the case where an item is received damaged & or stained beyond wearability and we are notified immediately. Items must be sent back on the same day after being received and remain unworn for your event. Choosing to use an item to your event means you accept the item in this condition and waive the right to refund. There are no other cases where sent items will be refunded.

 

14. L I M I T A T I O N S  O F  O U R  L I A B I L I T Y 

Designer Dresses will not be held liable to you or any other third party, for any unforeseen circumstances or circumstances due to errors in information given to us by the renter, that result in any damage to the item, non-delivery, or loss of item. You solely hold responsibility for the item during the rental period, if any damage and or claims are made against you as a result of occurrences that happened while you were responsible for the item regardless of whether or not they were your own doing or out of your control, you will be held solely responsible for the costs incurred.

Designer Dresses will not be liable to the Renter or any third party for any damage or loss resulting from any defect.

 

15. O U R  C O M M I T M E N T 

By placing a booking with Designer Dresses, we agree to deliver the correct garment booked in the correct sizing, colour and on the date agreed upon to the correct address. Should we break this agreement you will be given a full refund, please message us as soon as possible! This can be done through email (contact options are listed below). We require you to send back the item immediately after doing this.

We make sure that all products match the quality level that we have described our products to be at, clean and ready to wear. We inspect our items carefully before sending them away, however if you receive the item and it is not up to the standards outlined please contact Designer Dresses within 12 hours of receiving the items.

 

16. Y O U R  O B L I G A T I O N S

Once the garment has been delivered, you are then responsible for its safety. Therefore, please look after it! If the item is stolen once it leaves the courier, for example left out in the rain or stolen from a mail box, you are legally in its possession, therefore it is in your responsibility.

You the renter have an obligation to.. but not limited to:

  • Take care of the items to the best of your ability
  • Not alter or wash garments
  • Pay compensation when required by breach of the Designer Dresses Hire Agreement as ticked at checkout
  • Return the garment the next working day after your selected rental date

If an item is not returned/ lost/ destroyed, then the $20 per day late fees apply until compensation has been made.

 

17. T E R M I N A T I O N 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement (the rental period) for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, this is dependent on any garment you ordered being already returned to us.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). We reserve the right to refuse service to anyone for any reason at any time. 

 

18. C O V I D - 1 9   U P D A T E 

NZ Post is currently experiencing large postal delays due to COVID-19. To ensure that your garment will arrive in time please book early! Please note that placing an order late during this time is at your own risk.

For rentals effected by Covid-19 restrictions, we will ONLY be offering, a store credit or the option to shift the date of a rental. Please feel free to email us to arrange this if you have been effected.